Modulate helps with understanding human behavior by analyzing audio content. It can be used to analyze customer service calls, sales calls, interviews, and more.
This demo shows the platform in action. Once you upload a file, the platform will analyze it and display what we call conversation fingerprint — a visual representation of the conversation, showing detected behaviors and emotions of the participants.
Hi there.
I'm calling to check on the status of my order.
All right, I'd be happy to assist you with that.
Can I have the number for the order?
Yes, it's 0244.
078963.
Thank you.
It looks here like the package was marked as delivered yesterday, with a photo included.
Can you confirm the address, please?
Well, that doesn't make sense because it didn't make it.
The address was right, I have the email receipt right here.
What's the address you have?
I can't answer that, sir, I'm sorry.
Why not?
My order is missing, it's your job to make sure I get it.
Are you honestly saying no?
I'm sorry, sir, it's against our policy to give away personal information over the phone.
That's strange, it's my information, why wouldn't you be able to give it to me?
That's just our policy, sir, it's for your security.
Well, we may not need it anyway.
I know the address is right.
Are you sure the delivery driver went to that address?
I know sometimes I get lazy.
The delivery driver listed this address as the one they delivered the package to.
Which address?
The one listed on the order, sir.
Well, it would be helpful if you could just say the address, then we'd know if it was the right one.
I'm sorry, sir, but it's against our policy to deliver personal information over the phone.
What's your name?
My name is Robert, sir.
Alright, well listen, Robert, this package has been delayed again, already, and it's very important to my business and health.
If we don't get this sorted out, I'll be filing a complaint with your name attached.
Now, are you ready to start working with me here, or am I going to have to escalate this to your supervisor?
I'm sorry, sir, I'm doing my best to sort this out.
Can you confirm the address for the order?
That way we can make sure the error was on our side.
What's that supposed to mean?
Clearly the error was on your side.
I don't want to pay for your company's mistakes.
Listen, I need that package now, and since I don't have it, I expect my money back just as quickly.
I understand, sir, I just need the address so we can confirm the error.
The address is right!
I can see it in the email!
Stop stalling and just give me the damn refund, I don't even want the item now from you.
God, what a terrible experience.
Do you know what you're doing?
Are you new here?
I'm sorry, sir, but without the confirmation of the address, I cannot issue you a refund.
Are you sure you want to do this?
Do you want me to speak to your manager?
I'm trying to help you out here, I know if I tell your supervisor they'll fire you on the spot for this.
I believe I can still assist you, sir.
Can I ask you to confirm the address that this was sent to?
We already discussed this.
I know the address is correct, and I also know the item did not arrive.
We are talking in circles.
That should be more than enough information for you.
Clearly you're fresh on the job.
Of course, sir.
In the picture I'm seeing a wood porch with green siding.
Can you confirm this is your house?
That's not my house, my house is blue.
Do I need to make the mistake any more obvious for you?
Thank you for confirming that, sir.
Do you have another address that this could have been sent to by mistake?
Come on, are you serious?
No, I don't have another house!
You shouldn't need all these questions just to give me my damn money back.
You have all the information you need.
Thank you for your patience.
I'll process the refund now, and have a great rest of your day.
Hold on, don't pass me off.
What about the credit?
What credit?
The credit for the order.
Aren't you going to give me a credit?
I'm sorry, sir, I'm afraid that's against our policy.
We don't issue credits beyond refunds for missed deliveries.
Are you not familiar with the law?
I swear, after an experience like this, do you want bad press and litigation?
The refund doesn't issue if you don't give me a credit on the account.
That's how it always works.
I'm sorry, sir, I wasn't aware.
I'll make sure the credit the item's amount to your account.
Finally, getting yourself out of trouble.
I'm not getting off till...
I'm not getting off till I see the money in that account.
The credit has...
Yeah, the credit has been issued, sir.
Okay, great job.
I am going to stop this recording.
And below the fingerprint, you can see a summary of the conversation with detailed breakdown of detected behaviors and emotions of the participants.
To give it a try:
Or choose one of the pre-loaded demo recordings
| Fingerprint | Title | Category | Industry |
|---|---|---|---|
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Dispute over missing delivery and refund | Support | E-commerce |
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Relationship conflict and unresolved decision | Social | Entertainment |
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Job interview at Sunstone Analytics | Job Interview | HR |
|
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Banking access issue and fraud monitoring check | Support | Banking |
|
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Family dispute over death and police intervention | Social | Law Enforcement |
|
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Restaurant encounter and favor request | Social | Entertainment |
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Mental health support and suicidal ideation discussion | Support | Healthcare |
|
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Comedy routine about Danish English skills | Show | Entertainment |
|
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Game strategy coordination and performance discussion | Gaming | Entertainment |