Understand the true meaning of every conversation

Introducing Velma — the only voice-native AI model designed to understand human speech in all its depth and nuance. Velma’s ELM architecture transcends traditional LLMs to interpret emotion, behaviors, tone, intent, and context to unpack the full meaning of every conversation.

See Velma in action:

Pre-loaded conversations Emotion pattern Detected behaviors

Gender-role argument ends the relationship

Social, Personal Relationships
07:48
Harassment +15

Elderly caller needs login for surgery payment

Support, Banking
05:33
Vishing +6

Sales rep fumbles MFA setup with IT

Support, IT services
06:10
Bargaining Manipulation +8

Customer fights for refund in delivery fraud

Support, E-commerce
04:31
Return Fraud Attempt +9

Youtuber describes personal stalker experience

Social, Online media
07:52
Social Boundary Setting +7
More conversations

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About Modulate

Modulate helps enterprises including Fortune 500 companies understand over 20 million minutes of voice per day. With Velma, our customers can improve their customer experiences, reduce risks such as fraud and harassment, detect rogue agents, and much more.

Velma uses Ensemble Listening Model (ELM) technology to outperform foundation models, like LLMs, on accuracy and cost across multiple benchmarks. Velma is the #1 AI model for understanding conversations.

Learn more about Velma

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We help teams analyze real customer conversations to detect fraud, agent risk, and AI failures — in real time.