See Velma in action:
| Pre-loaded conversations | Emotion pattern | Detected behaviors |
|---|---|---|
Gender-role argument ends the relationship |
|
Harassment +15 |
Elderly caller needs login for surgery payment |
|
Vishing +6 |
Sales rep fumbles MFA setup with IT |
|
Bargaining Manipulation +8 |
Customer fights for refund in delivery fraud |
|
Return Fraud Attempt +9 |
Youtuber describes personal stalker experience |
|
Social Boundary Setting +7 |
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Modulate helps enterprises including Fortune 500 companies understand over 20 million minutes of voice per day. With Velma, our customers can improve their customer experiences, reduce risks such as fraud and harassment, detect rogue agents, and much more.
Velma uses Ensemble Listening Model (ELM) technology to outperform foundation models, like LLMs, on accuracy and cost across multiple benchmarks. Velma is the #1 AI model for understanding conversations.
Learn more about VelmaWe help teams analyze real customer conversations to detect fraud, agent risk, and AI failures — in real time.